Violetblu Paper Co – Quick FAQ

🛒 Orders & Processing

Q: How long does it take to process my order?
A: Orders are processed within 3–5 business days. Handmade items may need extra time, which will be noted in the product listing.

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📦 Shipping

Q: How long does shipping take?

• U.S. orders: 5–7 business days after processing

• International orders: Times vary by location + possible customs delays

Q: Do you provide tracking?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking details.

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💳 Returns & Refunds

Q: Can I return my order?
A: Yes, returns are accepted within 14 days of delivery if items are unused, in original condition/packaging.

Q: Are any items non-returnable?
A: Yes — digital downloads, sale/clearance items, and custom products can’t be returned.

Q: Who pays for return shipping?
A: Customers cover return shipping costs unless the item is defective or incorrect.

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📧 Digital Downloads

Q: Can I return or exchange a digital product?
A: No, digital downloads are non-refundable. Please double-check before purchase.

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🎁 Promotions & Sales

Q: Do discounts apply to all items?
A: Some exclusions apply (like custom orders), but we’ll always make it clear during the promotion.

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📝 Other Questions

Q: How can I contact you?
A: Email us anytime at [insert your email] — we’re happy to help!