FAQs
Q: How long is the shipping?
- The estimated shipping time does not include possible customs delays.
- The general and specific holidays in the destination country are not taken into account.
- We can not be held responsible for missing the estimated delivery periods.
- In the case of product returns, delivery fees are the responsibility of the buyer.
If your order hasn't arrived in the estimated delivery times, please contact our support team at info@violetblupaperco.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Q: Do you accept Cash On Delivery?
A: No we do not.
Q: What are the payment options?
A: We accept payments by Visa, Mastercard, and American Express, JCB, Diners Club, Discover and Apple pay.
Q: Where will my items ship from?
A: We ship from USA
Q: How long before I receive my goods?
A: All items are subject to a handling period before they are dispatched. Most of orders leave the warehouse 1-2 days after payment.
Q: How Secure is the website?
A: VioletbluPaperCo adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Q: How can I get my tracking number?
A: Tracking numbers will be provided after we shipped the item.
